I’ve found it has gotten harder to find technicians that have the equipment needed to diagnose and/or repair a Saab, and I’m often referred to another technician or shop (though it feels more like bounced around than referred). Although it is stated on the website, today I called to double-check that they can work on Saabs. I spoke with Daniel who was very polite and reassuring. I have scheduled an appointment for my car and *fingers crossed* will be able to have any repairs done locally! *UPDATE* Shadetree automotive technicians are outstanding and definitely trained to work on Saabs. They found the reason my Saab was struggling when first starting up. Also, in the past, I had mentioned an oil leak to another repair shop (three different times) and they insisted there was no oil leak and it was just spillover from an oil change. Shadetree found the minor leak, without me ever saying a thing (I gave up on mentioning it), and explained it was minor, then gave me all my options (including just keeping an eye on it). They really looked at my car, thoroughly, and knew what they were doing. As a female, I really loved that Shadetree never once tried to sell me on a bunch of useless things or unnecessary items. They were very transparent in everything they did. Not one single sales pitch for an air filter (or anything else). I also felt like they explained everything to me the same way in which they explained things to my husband. They simply text (or email) everything you need to know about your car's performance (color-coded so you know the severity of any issues) and let you call them to ask any questions and tell them what you would like done. Another thing I really appreciated is I only ever spoke about my car's issues to one technician, Russ (who is absolutely awesome). This seems insignificant, but he knew about my car, didn't have to ask other technicians about things, and I never had to say "when I spoke with __ they said __." He knew my car, he knew me, and he knew our previous conversations, making every call seamless. They were very upfront with all costs before I committed to any work being done, and I left without a single surprise cost on my bill. Shadetree technicians are very honest, friendly, and understanding. I haven't been more confident in an auto repair shop and I will absolutely be using Shadetree from here on out. *P.S. - The cookie rumors are true, and they are delicious! Thank you Shadetree!!!
Krista, thank you for bringing us your Saab. We will work hard to earn you as a life long customer!
- Shadetree Automotive