I contacted several auto repair shops before reaching out to Shadetree to fix my air-conditioner. Not only was the staff polite on the phone, but they were able to give me a basic overview of their diagnostic process and what they would need to do to locate the issue. No other shop would even attempt to give me information; they all said, "well, it depends." I understand that no mechanic knows what they are dealing with prior to looking at the car but I felt really reassured that Shadetree would at least tell me where they were going to start. When I got to the shop, their service did not disappoint. They were kind and offered me a ride while my car was fixed. Once the technician was able to look at my car, Shadetree emailed me a detailed inspection report WITH PICTURES of the issues that they found with my air conditioner as well as other points that I may want to watch out for based on mileage or what the mechanic saw (your front breaks are wearing thin (again with pictures to verify), your emissions looks to be coming due, etc.). I called back and accepted some services and refused many others and they did not make me feel bad about waiting on some things. Most mechanics try to pressure you into buying additional services now, even when it isn't totally necessary but maybe "preventative". Shadetree fixed my car much faster than they had quoted me. I was able to pick it up the same day and was treated very, very well while I was there. I felt honestly and fairly dealt with the entire time and would absolutely go back. At the end of the day, they left some fresh cookies in my car which is really no big deal EXCEPT for to a mom that went an entire day shuttling kids without her regular wheels. That little touch was just the right way to end the experience. These guys are two thumbs up from me.
Thank you so much Carlee! You picked up on all the little things my team does that separates them from the typical repair experience. Thank you for this review. We will be reading this as a team and celebrating at our next team meeting. Tom Lambert- Owner
- Shadetree Automotive