4/21/2020 Well I’m back to tell another story. In March of this year, my father passed away. It was his wishes that I received his vehicle. My dad was meticulous about documenting what he thought was wrong with the vehicle, just not fixing it. I had a check engine light so I hooked up an OBDII and got many codes. Did I mention I was in Tacoma? I called Shadetree and they connected me with a good mechanic so I could get home. After I got home, my favorite Shadetree Staff gave my car an extensive checkup and returned me a safe and almost brand new car! No matter at home or states over, Shadetree is my only choice!! Special thanks to Russ, Lisa, and all the gang for giving the over and above! I had a show stopping mechanical problem and Shadetree jumped right on it. They sent a tow vehicle to my home and took my car right over. I received a call from Lisa who advised me what the process would be.the next day I received a call identifying the problem and they went to work. I got my car back the next duty day and was very impressed. Thank you Lisa, Russ, and the whole team. I will be back! I drive to and from Idaho every week. I had a minor problem that turned out to be a faulty wire. I asked to have a once over and also identified a couple of issues that had been bothering me. They took care of my problems and got me back up and running. These good care and they go out of their way to prove it. They are my go to shop! Thank you all! 23 Nov 16 Had a squeak that was driving me nuts. Took my car into Shade Tree and Lisa got me all fixed up. Loaned me a car and had it back by lunch time today. The folks are asked do nice and professional. I trust them and will always be a loyal customer. Thanks Lisa and team! This team is keeping me on the road! Great team! 5 Nov 18 Had to get winter ready and get some preventative maintenance done. Shadetree again took care of me, got me right in and gave me a loner to boot. I have not taken my vehicles anywhere else in the past and will not in the future. This is MY shop and they make me feel that way. Thanks Lisa for keeping me informed and the maintenance crew for the outstanding work. 17 Apt 19 Got another light and did not want to take any chances. Shadetree took me right in and again I’m back on the road. They are thorough and let me know what’s coming up so I can plan on it. Won’t go anyplace else. They care and I’m pleased!!!!! 13 Jul 19 Power window motor went and guess who came to the rescue. Fixed the problem and checked my vehicle for any other recent problems. Found an old one and fixed it under warranty. I can’t think of a better reason to come here other than their great customer service. Won’t go anywhere else! 30 Oct 20 Brought my SUV I’m for winterizing and was well taken care of. I bring it to Shadetree because they care and they always do a great job. Won’t go any place else!!!
Thanks Richard! I am glad you like our process. Lisa and Russ are my super stars! Tom Lambert- Owner
- Shadetree Automotive