Shadetree did a really thorough evaluation of what was wrong with my car and texted a link so I could review what they found and their recommendations. Then, Daniel talked me through everything and spent a lot of time answering my questions so that I could make an informed decision. This was the best customer service I’ve ever had from an auto repair shop and they are very knowledgeable. Their key drop off and pickup setup, is also very convenient.
Usually take my 2007 F150 to dealer, however they were booked out till late Nov. My 80yo Mother-n-law used them, they treated her fair and did a good job on her vehicle so thought give them a go. Daniel got me hooked up and quick appointment, even got some of my military humor or just laughed along.. either way he was friendly, professional, and went over thorough. Only hiccup I had was a part damaged in shipment, not their fault so delayed a bit, price’s seemed reasonable except maybe one area but with inflation right now and shipping problems seemed legit. All and all great experience and will use them again! Thanks and great customer service Daniel appreciate it!
Amotai Amotai III
Great service and one of the few shops that has loaner vehicles.
They preformed a pre sales inspection on a used car we were thinking about purchasing. They were able to locate a small difficult to find coolant leak (that will be an easy fix) and isolated squeaking noise in the belts (alternator bearing). I was very pleased with what I thought was a through and professional job
Best mechanic shop I’ve been to. Very impressed with their system and pictures of what the technician will be fixing. Great customer service!
Great customer service!
As always the service was excellent. They found the problem they phoned me and discussed the solution and provided options. They did the job in a timely manor. Always a pleasure to do business with.
I am new to this area and have been looking for an auto repair place that I can trust with people who treat me like they want my business. This is the place! From beginning to end they were most professional. They went over every detail of what my car needed and explained it all so that I could understand. Since my husband recently died, I had to talk to some friends before I made a decision on what to have done, and I was very emotional explaining that to Daniel. It must have been awkward for him, but he was so patient and kind. The repair was going to take a few days, and they had a loaner car for me at no cost. The repairs were done in the time frame they promised at the price they quoted. No surprises! I REALLY like Shadetree Auto and they will be my go-to team from now on. It’s a 30 minute drive for me to get to them…but that’s how much I like them. A entertaining plus is that they have free snacks and drinks in their lobby AND they left a little note thanking me for my business on the console…WITH COOKIES! Now THAT is the way to keep customers!! Oh…and the most excellent staff and service!!
Shadetree has always gone the extra mile to make sure I’m satisfied with the service. Brian and Lisa are particularly helpful.
A bit pricy but they got my car running again