I recently replaced ball-joints and tie-rods on my Silverado and wanted a good wheel alignment with all settings in the middle of the specification. I called Shadetree, told the guy what I wanted, and was quoted a price of $130 (most shops are $60-90). Shadetree’s explanation of that high price was that they have great techs that do great work, and they pay them well. Fair enough. I’m willing to pay for quality, and I figured that for $130 they could afford to have their tech spend the time to do a top-notch alignment. When I picked up the truck and reviewed the alignment report, I was disappointed to see that they had made no adjustments to caster or camber, and the R camber was at the edge of the specification. No effort was made to make it “dead-on”. The only change they made was to toe-in. I asked Brian if that was the best they could do and he just repeated that “it is within specification”. Bottom line is I feel like I paid top dollar and got bare minimum work.
May 11, 2017